Whereas patients used to receive most of their care inside hospital walls, they now expect greater proximity, freedom of choice and continuity throughout their healthcare journey. A knee operation no longer begins at the hospital entrance: it starts at home with a preparatory questionnaire and ends with rehabilitation in primary care. And when it comes to chronic conditions or mental health, a well-coordinated care pathway is even more crucial.
How can healthcare organisations deliver care that crosses institutional, professional and disciplinary boundaries? And how can they avoid losing data, interrupting communication or blurring responsibilities along the way? The key lies in seamless collaboration across care levels, and in technology that breaks down data silos to create a smooth, connected patient journey.