Frequently asked questions

How can we help?

View the frequently asked questions for professionals

How do I start with Nexuzhealth Consult?

Submit a request for Nexuzhealth Consult

A healthcare provider can request free access to Nexuzhealth Consult after completing an application form. The form will be processed within 48 hours.

Step 1: Go to https://www.nexuzhealth.com/nl/professioneel/oplossingen/inzicht-patientendossiers-software and click ‘Request your account’ to request access to Nexuzhealth Consult.

Step 2: Complete the application form and click ‘Submit’.

Step 3: Have you received our confirmation email? Go to the login page and log in there with your eID or itsme®.

Have you not received our email? Make sure to check your junk mail (spam). If you cannot find a message from us there either, contact our servicedesk.

Log in with your eID or itsme®

Step 1: Go to the login page and log in with your eID or itsme®, the authentication platform of the federal government. Follow the steps.

Step 2: You will now arrive at the start page of Nexuzhealth Consult.

Manage your details

Via Nexuzhealth Consult, as a healthcare provider, you can keep your address details up to date in the section ‘My details’.

Step 1: Click on your name and then on ‘Profile’ or go directly to the section ‘My details’.

Step 2: Under the address details, you can see which address is active and which addresses are no longer active. You can easily adjust this using the ‘Activate’ and ‘Deactivate’ buttons.

Follow this up carefully! These are important administrative details for hospitals and patients.

Back to top

Nexuzhealth Hospital: CWS

What is Nexuzhealth Hospital: CWS?

Nexuzhealth Hospital: CWS is the centralised electronic health record for healthcare institutions. It brings together clinical, administrative, and operational patient data within one digital health record, enabling involved healthcare providers to work with an accurate, up-to-date, and complete patient overview.

Nexuzhealth manages this centralised EHR for more than 40 connected healthcare institutions. As a result, every patient has one single record, even when treated across multiple connected healthcare institutions. Through Nexuzhealth Consult and Mynexuzhealth, relevant information is also made securely accessible to external healthcare providers and to the patient themselves.

What does CWS stand for in Nexuzhealth Hospital: CWS?

CWS stands for Clinical Workstation. Within Nexuzhealth Hospital, it refers to the Centralised Electronic Health Record in which healthcare providers register, consult, and use medical information throughout the care process.

The Clinical Workstation forms the core of the digital health record. From there, record management, follow-up, orders, medication, collaboration, and operational support come together within one integrated EHR suite.

Who is Nexuzhealth Hospital: CKWS intended for?

Nexuzhealth Hospital: CWS has been developed for healthcare institutions that want to support their clinical record management, collaboration, and daily operations through one digital health record. 

The solution is relevant for healthcare institutions aiming to improve process efficiency, strengthen collaboration with other healthcare institutions and external healthcare providers, and further innovate their care operations. Together with Nexuzhealth Consult and Mynexuzhealth, Nexuzhealth Hospital: CWS forms an integrated EHR suite that better connects healthcare institutions, healthcare providers, and patients.

Which processes does Nexuzhealth Hospital: CWS support?

Nexuzhealth Hospital supports medical records, administration and invoicing, medication management, order management, specialised care, nursing follow-up, workflow automation, capacity management, and data-driven support.

Does Nexuzhealth Hospital: CWS support collaboration with external healthcare providers?

Yes. Through Nexuzhealth Consult, external healthcare providers can securely consult and exchange relevant information within the appropriate care context.

What role does Mynexuzhealth play within Nexuzhealth Hospital: CWS?

Mynexuzhealth is the application within the EHR suite that enables healthcare institutions to actively involve patients in their digital health record. Patients receive secure access to relevant health data and can actively follow up on their care pathway.

In this way, Mynexuzhealth supports greater patient engagement within the one digital health record. Patients can consult information, manage appointments, complete questionnaires, and stay more closely involved in their care process together with their personal care network.

How does Nexuzhealth Hospital: CWS support workflow automation and capacity management?

Nexuzhealth Hospital automates clinical and administrative workflows and helps align staff, beds, and materials more effectively. This enables processes to run more efficiently and gives healthcare institutions greater control over daily operations.

Back to top

Nexuzhealth Doctor

What is an electronic medical record for general practitioners?

An electronic medical record (EMR) helps general practitioners manage and consult patient data digitally within one central working environment. Nexuzhealth Doctor supports consultations, record management, administration, medication, lab results and collaboration in one solution.

Who is Nexuzhealth Doctor for?

Nexuzhealth Doctor is developed for general practitioners, with particular relevance for group practices and doctors starting a practice or looking to replace their current software.

What is the difference between Nexuzhealth Doctor and Nexuzhealth Consult?

Nexuzhealth Doctor is the fully featured, certified electronic medical record and electronic patient record for general practitioners. It serves as your central working environment for consultations, record management, administration, medication, results and collaboration. Nexuzhealth Consult is designed for healthcare professionals who only need access to relevant patient records without full management capabilities.

Is Nexuzhealth Doctor suitable for group practices?

Yes. Nexuzhealth Doctor supports collaboration and data exchange, making it particularly relevant for general practitioners working in group practices.

Does Nexuzhealth Doctor integrate with Belgian eHealth services?

Yes. Nexuzhealth Doctor integrates with various Belgian eHealth services, including eHealthBox, Vitalink, Vaccinnet, MyCareNet and Recip-e.

Can I easily switch from my current software?

Nexuzhealth provides guidance during migration and rollout, ensuring your practice can transition smoothly to Nexuzhealth Doctor.

Back to top

Let us help

No answer yet?

 

We are happy to help you, contact us via our service desk, for urgent questions you can also contact us by phone using the details below.

Questions about the content of your record? Ask your healthcare provider or hospital.

Our servicedesk Call +32 16 39 38 65
nexuzhealth-employee-7

We can be reached on working days between 08:00 and 17:00

Contact the following healthcare facilities directly:

MS Center MelsbroekAZ TurnhoutSint-Trudo Sint-TruidenAZ Glorieux Ronse – AZ Jan Portaels – Rehabilitation Hospital Inkendaal