ANNUAL REPORT 2023

    Customer case from A to Z: step by step towards a successful implementation 

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    The implementation of the centralised electronic health record (EHR) has an impact both on work processes and technologies as well as on people. This is why we always ensure that the transition to our EHR is supported by a well-substantiated and balanced implementation process based on three phases: Plan, Build and Run. In fact, by now we have accumulated quite a few successful projects: something our clients are happy to testify to.

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    Plan - Thoroughly tailored plans

    Analysis

    The Plan phase is all about planning and defining the goals, scope and strategies to successfully implement the EHR. The programme initiation marks the start of an overall preliminary study: both the current “as is” and the future “to be” situations are analysed in order to understand how the EHR will fit within the healthcare institution’s IT landscape. 

    Kick-off

    Once the required resources, sub-projects, phases, timelines and responsibilities have been identified and communicated to everyone involved, it is time for the programme kick-off.

    “Within AZ West, there was wide support for a new EHR right from the start. Our steering committee consisted of doctors and board members. To get end users more involved, we highlighted the possibilities of the EHR and the Clinical Workstation (CWS) fairly early on in the process.”
    Andrei Hollevoet

    Project Coordinator at AZ West

    “We’ve been using the CWS for a long time now and we are positive about the next step. We wanted an electronic health record which is made for and by a hospital and which also offers a long-term solution. In addition, we were looking for a partner with extensive knowledge of the Belgian market. This solution is completely aligned with the needs of hospitals in Belgium.”
    Kristof Duthoy

    ICT and Procurement Director at AZ Sint-Lucas

    Build - Configuration of the platform 

    Programs

    During the Build phase, the platform is configured: the software is integrated within the IT environment and adapted to the specific needs of the healthcare institution. The actual configuration is preceded by a project initiation and kick-off. The various features are then gradually fine-tuned within the specific sub-projects: including applications for care planning, medical record-keeping, medication and prescriptions, appointments, etc. 

    Projects

    In the meantime, internal application administrators within the healthcare institution are trained and involved in working groups. The key users are also actively involved to ensure that the configuration is aligned with the actual workflows. Finally, there is the phased go-live: after the necessary testing, a pilot version is first launched for use within a smaller group, after which the full software is ready for use.

    “With our self-written electronic health records, we never managed to fully digitise the Intensive Care hospitalisation wards. But with nexuzhealth, that’s possible. Is CWS the best system on the market? No doubt there are lots of great applications available, but none offer the same level of transparency and flow of information between departments.”
    Wim Lambrechts

    ICT Manager at RZ Tienen

    “In 2023 as well, we worked closely with nexuzhealth to configure the CWS. Not only are all patient movements now recorded as soon as they occur, but it’s also possible to find everything related to administration and pre-invoicing. This gives a much better picture of a patient’s status and whereabouts at any time compared to our previous electronic health record.”
    Sam Lowie

    EHR Programme Manager at Vitaz

    “The digitisation of all physiotherapy and logopaedic sessions was our first introduction to nexuzhealth’s pre-invoicing package. The excellent collaboration with the various parties involved and the smooth integration into the system certainly encourage us to continue further with this.”
    Helga Vansteenbroek

    Invoicing Department Manager at AZ Diest

    Run - Optimisation and innovation

    The Run phase comes into effect after the various phased implementations have occurred and the projects have been fully completed. Now that the EHR is fully operational, we can focus on optimisations and further innovation. In addition, cooperation with the patient as well as primary care providers is of paramount importance in this phase.

    “The optimisation process for the anaesthesia module not only saves time but also helps avoid useless pre-operative technical examinations and ensures increased patient safety.”
    Dr. T. Valkenborgh

    Anaesthesia-Intensive Medicine at Noorderhart Hospital

    “Today, we’re all happy that everything is available in one centralised location. Thanks to the CWS, we have really made great strides in terms of operational excellence.”
    Benny Peeters

    ICR Director at H. Hartziekenhuis Mol

    “If we can detect side effects faster and provide better follow-up care via telemonitoring, we can improve not only the quality of life but also the life expectancy of some cancer patients”, explains Dr Delforge, Professor and Oncologist at UZ Leuven.
    Prof. dr. Michel Delforge

    President of the Leuven Cancer Institute

    Optimal engagement at three levels

    For the most efficient follow-up and implementation, we always work at three levels. The steering committee maintains a 360° overview at all times and makes decisions regarding the approach. The project groups focus on specific sub-features of the platform, while the working groups provide input on current work processes and are involved in the training programmes.

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    Download the nexuzhealth Annual Report

    Our 2023 annual report highlights the NEXt Seven from strategic, technological, and financial perspectives. Internal experts provide more insights into our achievements and plans, and customers share their experiences of working with nexuzhealth.

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