Unblock account


Step 1: Visit www.mynexuzhealth.be. Click on 'log in' under 'CSAM' and log in using your eID card reader or the 'itsme®' app.

Step 2: Click on your profile icon (or on your name, followed by 'profile'). Continue to 'App', at the top of the blue bar.

Step 3: If the device is blocked, click 'unblock'.

Step 4: In the 'change your PIN' screen, enter a new PIN twice and then click on ‘Save'.

Step 5: Click on 'I have unlocked my account'. You can log back in with your (new) PIN.